Most inactive WordPress connections are caused by one of two issues:
This article will take you through the first steps for troubleshooting an inactive or broken WordPress connection.
Checking for the correct URL in Matcha
The first step is to make sure Matcha is directed to the correct WordPress URL. Sometimes this can be an issue with the spelling, or the protocol at the beginning of the link.
- In Matcha settings, navigate to the WordPress integration.
- Click the name of the channel you are troubleshooting.
NOTE: If you created multiple channels for your site, troubleshooting your issue will be simplified if you press the toggle to disable superfluous or archived channels.
- When you click the name of the channel you want to troubleshoot, this will load a channel configuration view.
- Next, we will verify that Matcha is trying to reach the correct URL. Log in to your WordPress admin account.
- Once you are in the WordPress admin dashboard, double-click on the address bar in WordPress. Check that the URL (the part before /wp-admin/) matches the URL in Matcha’s settings.
(WordPress URL inside of admin dashboard)
(WordPress URL in Matcha channel configuration)
- If the URL matches, proceed to the steps for checking your configuration in WordPress.
- If you changed the URL, press Update. Then ‘Check Status’ to refresh the connection.
If your WordPress channel is still inactive, you will need to check the configuration from WordPress next.
Checking your configuration in WordPress
The next step is to paste the token, key and secret key from the configuration page into the WordPress plug-in.
- Paste this path at the end of your WordPress URL and press enter: /wp-admin/admin.php?page=matcha-landing-page&setup=true
- This should bring you to a view where you can paste your token, key and secret key. If you get a different view, double-check that you are signed in with admin privileges.
- Copy the token, key and secret key from your Matcha WordPress configuration settings into the respective fields of the WordPress plug-in.
- Update the connection in WordPress. You should get this message that your WordPress site is connected to Matcha if the connection is successful.
Still not working? Submit a ticket telling us which step you’re having trouble with so we can take a look!